Send the concern
Email [email protected] with a clear subject and the relevant background.
Complaints
We want concerns to be clear, reviewable and directed to the right place.
Send your complaint to our dedicated address. Please include enough context for the concern to be understood without sharing unrelated sensitive information.
What happens next
A straightforward review path
We review the context
The concern can be considered alongside relevant communication and engagement information available to us.
We may ask for clarification
If important details are missing, we may reply with focused questions before reaching a view.
We respond
We will explain the outcome we can provide and, where relevant, any next action we propose.
Useful information
What to include
Context
The relevant service, project or interaction and who was involved.
Timeline
Important dates and any earlier steps taken to address the concern.
Concern
What happened, what you expected and why the difference matters.
Requested outcome
What you would like us to consider doing in response.
Keep the information proportionate
Share only information that is relevant to the complaint. Do not send passwords, private keys, complete payment details or unrelated personal records by email.
Continue the conversation
If you disagree with the response
Reply in the same email thread and explain what you believe was missed or misunderstood. Keeping the history together makes the request easier to review.
Nothing on this page limits rights or remedies that may be available under applicable law or a separate agreement.